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Supply chains are often viewed as cold, transactional systems, yet behind every product is a chain of people, decisions and impacts: the ‘warm’ supply chain. This session explores the art of storytelling in supply chains, reframing them as human networks that stretch from raw material to finished product. By understanding and sharing these stories, organisations can better recognise the social impacts—both positive and negative—embedded across a product’s lifecycle. The session will show how identifying and communicating these narratives can strengthen accountability, improve social outcomes and create shared value.